1. Please make sure that the shipping address is correct as we're unable to redirect goods once they are on their way to you. Before shipping, we may need to confirm details with your card issuer.
2. For Curb-side/in-store pick up we strive to fill orders immediately, usually within 2 hours. We email when ready.
3. Our shipping time for goods starts from the moment an order is accepted by us and includes a 24 hour period where your goods will be packed and dispatched by us. (Please note this can take longer and it may take up to 60 hours for shipments to be dispatched if ordered on the weekend.)
We charge a flat rate of $14 within Canada, and $20 to the USA, as indicated during your purchase transaction for the goods. All of these rates are based using Canada Post Expedited with a tracking number. If your order is $130 or more before taxes, your shipping is free and it will show as an option at the shipping stage for you to apply to your order before proceeding to the payment page.
Coconut Creek complies with the Consumer Protection (Distance Selling) Regulations 2000, known as the DSRs. These give you the right to return your order within 14 (fourteen) working days AFTER you have received the goods you ordered.
We are happy to refund or exchange any unwanted goods/damaged goods within 14 days of your receipt of the goods, provided they are returned unused, with tags, in their original packaging. YOU MUST FIRST CONTACT US EITHER BY PHONE OR EMAIL AND OBTAIN A RETURN AUTHORIZATION NUMBER. This ensures we know a package is being returned and to watch for it.
PLEASE NOTE: we do not accept returns of sale items, cosmetics/bath/body products, intimate apparel, earrings and any personalized or custom products, or any product that specifies it is non-returnable in its description, unless they are faulty.
Returned goods (including the shipping/costs incurred of the product), is your responsibility until they reach us, so please ensure your return is packaged securely to prevent any damage to the item or its packaging. Any returns that are damaged when we receive them will not be eligible for a refund. Again, returns must be in original packaging with tags and in re-sellable condition. Also, we are not responsible for any items that are returned to us in error.
Any refunds made do not include any shipping charges: this includes charges for delivery to you and for sending your return back to us.
Your refund will typically be credited to the original purchaser's credit card, or could be recorded in our system as a ‘store’ credit under the purchaser's name.
Please note, card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
Coconut Creek insures purchased goods valued at $100 or more while they are in transit until they are delivered. We may require a signature for any goods delivered, however for certain goods, a signature may not be required, at which point responsibility for the goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of delivery and fulfillment by Coconut Creek and transfer of responsibility in the same way.
Taxes are calculated according to your shipping destination and itemized on the Order Summary page. Coconut Creek currently ships to most of Canada and the USA, and all relevant taxes will be added at check-out.
Updated March 2021